How paid placements and unlocks are cancelled or refunded.

Before you pay

If you leave Stripe checkout without completing payment, you are not charged. A cancelled checkout is not an order.

Ads and directory placements

If you paid for a sponsored placement that has not gone live, email support@repliantai.com within 14 days of payment. We refund the unused placement.

Once a placement is live on a public page or in-app slot, we do not refund that booking, except where applicable law requires it.

GTM and other unlocks

If an unlock has not been used, the same 14-day unused-purchase rule applies. After the unlock has been delivered or used, it is not refundable except where law requires it.

Organizer work

Custom organizer work (brand, domain, map, onboarding) is scoped in writing. Cancel unpublished work by emailing support@repliantai.com or vidya@repliantai.com; we settle anything already delivered case by case.

How to ask

Write support@repliantai.com with the payment email, the event or placement, and the date you paid. Refunds go back on the original payment method when the processor allows it.